Areas of Expertise

I help organizations bring high-touch, first-class hospitality to life in a consistent and sustainable way. By combining smart systems, purposeful technology, and genuine human connection, I build operational frameworks that elevate guest experience, empower teams, and support meaningful growth.

Guest Experience
& Journey Design

I design end-to-end guest experiences that feel effortless, personal, and memorable. From first inquiry to final farewell, I help organizations map touchpoints, refine service standards, and create experiences that build loyalty.

  • Service standards & hospitality training

  • Guest journey mapping & touchpoint design

  • CRM / systems optimization

  • Feedback loops & continuous improvement

  • Experience metrics & reporting

Catering & Event
Sales Strategy

I build relationship-driven sales strategies that increase efficiency, deepen client partnerships, and open new markets. By aligning outreach, pricing, proposal, and operational processes, I help teams convert opportunities into sustainable revenue.

  • Sales process improvement

  • Corporate and private event outreach strategy & implementation

  • Proposal and pricing structure refinement

  • Budgeting & goal-setting

  • Forecasting, KPIs & reporting

  • Compensation design

  • Partnerships & stakeholder engagement

Fractional Leadership
& Team Development

I provide hands-on leadership during periods of transition, growth, or change. From coaching teams to implementing new systems, I help organizations strengthen culture and deliver consistent excellence.

  • Interim or embedded leadership support

  • Team structure & role clarity

  • Hands-on training & performance coaching

  • Operational systems and workflow design

  • Internal communications

  • Change management support for growing teams

SCHEDULE A CONVERSATION

  • “When Suzanne takes on a project, she brings strategic clarity, deep expertise, and a thoughtful approach that creates sustainable foundations for teams to thrive. She is a trusted mentor, a strong advocate, and a true model of modern leadership.”

    — Dino Lavorini, Vice President of Operations at Union Square Hospitality Group

  • "Suzanne is a strong mentor and leader who consistently brought out the best in her team through thoughtful guidance and development. In the fast-paced environment of premium full-service catering and events, Suzanne kept hospitality at the forefront by showing us small details in a large-scale production do make a difference."

    —Barbara Roan, Vice President at Union Square Events